Retail Trainer

4 - 6 Years

Job Description

Job Title - Manager - Trainer

Years of Exp - 4 - 6 Yrs

Job Location - Mumbai

Job roles & responsibilities -

  1. Deliver PRODUCT training for New / Existing employees.
  2. Conduct Product / Process & tool training.
  3. Deliver Demo training for existing and new employees.
  4. Support new hires during OJT and GO-live
  5. Provide refresher and remedial training for existing employees
  6. Ensure all regulatory requirements and Apple trainings are complied with from time to time
  7. Maintain trainee data and information
  8. Generate training reports from time to time
  9. Support any administrative tasks like trainee roster and scheduling etc.
  10. Create/Customize training content for delivery
  11. Provide feedback and coaching to agents on the floor
  12. Take ownership for improvement in analysts performance
  13. Analyze training needs for employees working for the stores.
  14. Responsible for entry level Training metrics
  15. Responsible for adhering to training standardization guidelines defined by the Maple Training Function
  16. Responsible to work with Operations to bridge gaps during and after training.

Job Skills -

  1. Passion for Training
  2. High velocity sales & sales management experience
  3. Commands presence and adapts communication style to fit and engage the audience
  4. Good Hands on system & applications expertise for fulfillment process.
  5. Excellent Facilitation and influencing skills
  6. Fluent in English language skills
  7. Excellent Communication and presentation Skills
  8. Good Customer interaction skills
  9. PC literate with good system navigation skills
  10. MS Office (Excel, Word, Outlook) skills - Basic
  11. Task Management & Organization skills
  12. Problem solving skills
  13. Professional experience in Industry environment


Desired Candidate Profile

Please refer to the Job description above

Company Profile


About Company
Maple Digital Technology International Pvt Ltd
Apple is iconic, and synonymous with perfection, setting the standards for the rest. In every product category, they are the trail-blazers, the benchmark setters. Their total focus on being the best at what they do has resulted in the instantly recognizable iPhones, iPads, iPods, and of-course, the stunning Mac range of computers. With their proprietary iOS operating system, which gives remarkable results cross products, and iCloud which connects you and your Apple devices automatically, in amazing ways, they have integrated it all into a seamless whole.
NO Apple customer, to our knowledge, has ever gone back to using non-Apple products!
View Contact Details+

Recruiter Name:Ruchika Jain

Contact Company:Maple



INR 5,00,000 - 7,50,000 PA.

Role Category



Technical / Process Trainer

Employment Type

Full Time, Permanent