Job Title - Manager - Trainer
Years of Exp - 4 - 6 Yrs
Job Location - Mumbai
Job roles & responsibilities -
- Deliver PRODUCT training for New / Existing employees.
- Conduct Product / Process & tool training.
- Deliver Demo training for existing and new employees.
- Support new hires during OJT and GO-live
- Provide refresher and remedial training for existing employees
- Ensure all regulatory requirements and Apple trainings are complied with from time to time
- Maintain trainee data and information
- Generate training reports from time to time
- Support any administrative tasks like trainee roster and scheduling etc.
- Create/Customize training content for delivery
- Provide feedback and coaching to agents on the floor
- Take ownership for improvement in analysts performance
- Analyze training needs for employees working for the stores.
- Responsible for entry level Training metrics
- Responsible for adhering to training standardization guidelines defined by the Maple Training Function
- Responsible to work with Operations to bridge gaps during and after training.
Job Skills -
- Passion for Training
- High velocity sales & sales management experience
- Commands presence and adapts communication style to fit and engage the audience
- Good Hands on system & applications expertise for fulfillment process.
- Excellent Facilitation and influencing skills
- Fluent in English language skills
- Excellent Communication and presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem solving skills
- Professional experience in Industry environment
Desired Candidate Profile
Maple Digital Technology International Pvt Ltd
Apple is iconic, and synonymous with perfection, setting the standards for the rest. In every product category, they are the trail-blazers, the benchmark setters. Their total focus on being the best at what they do has resulted in the instantly recognizable iPhones, iPads, iPods, and of-course, the stunning Mac range of computers. With their proprietary iOS operating system, which gives remarkable results cross products, and iCloud which connects you and your Apple devices automatically, in amazing ways, they have integrated it all into a seamless whole.
Contact Company:Maple Digital Technology International Pvt Ltd